Refund Policy

1. Overview

AMM Digital Business Ltda is committed to fair and transparent commercial practices. This Refund Policy outlines the conditions, procedures, and timeframes that govern refund requests related to any products or services offered through our operations.

2. Scope of This Policy

This policy applies to any purchases, subscriptions, or transactions made in connection with AMM Digital Business Ltda's affiliate marketing operations and digital products offered to end consumers in the United States and European markets.

Refund terms may vary depending on the specific product, platform, or campaign through which a purchase was made. In all cases, we adhere to the minimum standards required by applicable consumer protection laws in the relevant jurisdiction.

3. Refund Eligibility

Refund requests may be eligible under the following circumstances:

• The product or service was not delivered as described at the time of purchase
• A technical error occurred during the transaction that resulted in duplicate charges
• The request is made within the applicable refund window specified for the product
• The purchase qualifies under applicable consumer protection law (see Section 8 for EU/UK rights)

Standard Refund Window

Unless otherwise specified at the point of sale, refund requests must be submitted within 30 days of the original purchase date. Requests received after this period will generally not be accepted, except where required by law.

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Digital products that have been fully accessed or downloaded immediately after purchase
• Services that have already been fully rendered or delivered
• Purchases where the refund window has expired
• Promotional or discounted items where refund exclusions were clearly disclosed at purchase
• Requests that do not comply with this policy or applicable platform-specific terms

We reserve the right to deny refund requests that show evidence of fraudulent activity, abuse of the refund process, or violation of our Terms of Use.

5. How to Request a Refund

To initiate a refund request, please contact us by email at contact@ammdigitalbusiness.com with the following information:

• Full name and email address used at purchase
• Order or transaction ID
• Date of purchase
• Description of the product or service purchased
• Clear reason for the refund request
• Any relevant supporting documentation (screenshots, receipts, etc.)

Incomplete requests may delay processing. We aim to acknowledge all refund requests within 2 business days of receipt.

6. Refund Processing

Once a refund request is approved:

• Refunds are returned to the original payment method used at the time of purchase
• Processing time is typically 5–10 business days, depending on your bank or payment provider
• We are not responsible for delays caused by financial institutions or payment processors
• Currency conversion fees or exchange rate differences are not refunded

You will receive an email confirmation once your refund has been processed on our end.

7. Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback through their bank or card provider. Most concerns can be resolved quickly and amicably through direct communication.

Unwarranted chargebacks may be contested with full documentation of the original transaction and our compliance with this policy. Repeated or fraudulent chargeback activity may result in restrictions on future purchases.

8. Consumer Rights (EU & UK)

If you are a consumer located in the European Union or the United Kingdom, you may have additional rights under applicable consumer protection legislation, including:

• EU Directive 2011/83/EU (Consumer Rights Directive): You may have the right to withdraw from a distance contract within 14 calendar days without giving any reason, subject to applicable exceptions for digital content
• UK Consumer Rights Act 2015: Equivalent protections apply for consumers in the United Kingdom

Where the 14-day withdrawal right applies, we will process refunds within 14 days of receiving your withdrawal notice, using the same payment method as the original transaction unless you have expressly agreed otherwise.

These statutory rights are not affected by this policy and take precedence where applicable. If you believe your statutory rights apply to your situation, please contact us and we will respond accordingly.

9. Contact

For all refund requests and related inquiries, please reach out to us directly:

We are committed to resolving all refund matters fairly, transparently, and in full compliance with applicable law. Our goal is to ensure every customer interaction reflects our commitment to integrity and customer satisfaction.